Every office has someone whos no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People a comprehensive and essential resource for any manager on the run shows you how. Learn to: Recognize why and when people act out Identify different types of difficult people Cope with difficult behavior Get the most out of trouble employees Nurture a harmonious work environment The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more both personally and professionally. Designed to provide tried-and-true advice from the worlds most influential business minds they feature practical strategies and tips to help you get ahead.